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Thank you for shopping at Coupledoor. We want you to be completely satisfied with your purchase. Please review our Return and Exchange Policy below:
1. Returns: If you are not satisfied with your purchase, you may return the item(s) within 7/Seven-days of receiving your order. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Please contact our customer service at support@coupledoor.com to initiate the return process.
2. Exchanges: We only replace items if they are defective or different. If you need to exchange a defective or damaged item, please contact our customer service at support@coupledoor.com within 24-48 hours of receiving your order.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective/damaged item. We recommend using a trackable shipping service and purchasing shipping insurance for your return.
4. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and refund will automatically be initiated to your original method of payment within 2 to 7 working days.
5. Cancellation Policies: Once order is confirmed, user can not cancel the order. Customized orders are not eligible for cancellation.
6. Non-Returnable Items: Certain items are non-returnable, including gift cards and personalized/customized items, unless they are defective or damaged.
7. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@coupledoor.com.
8. Contact Information: For any questions regarding returns or exchanges, please contact our customer service at support@coupledoor.com.
Please ship your returns or exchanges to:
Coupledoor, PHASE 3 86 Block 3 Sanwar; Mavli UDAIPUR RJ 313206
INDIA.
We reserve the right to update or modify this Return and Exchange Policy at any time without prior notice. Please review this page periodically for updates.
Thank you for choosing Coupledoor. Your satisfaction is our priority.